US Airways
Frequent Flyer Mile Ripoff

I called US Airways to get status of over 50K of frequent flyer miles, as I had stopped getting mailings from the airline. (No, I haven't moved and the airline has the correct address.) I found out that since I hadn't flown in over 18 months, I lost all of my miles. (The only reason why I haven't recently flown US Airways was due to the airline cutting back direct flights from nearest airport.)

I was told that everyone was notified of the change in emails and physical mailings. I don't believe this, as I'm fastidious about these sorts of things, and I haven't had this problem with at least 6 other similar awards programs - each of which has changed activity or time limits over the last couple years. All of those programs clearly label expiration date of mileage/points in their statements.

No wonder the airlines have gone bankrupt...

Company: US Airways
Country: USA
State: North Carolina
City: Winston-Salem
Address: P.O. Box 5
Phone: 3366618390

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