Orbitz.com
Orbitz.com flight reservation problems

We booked our flights with orbitz. We flew from Hartford to Munich via Chicago. We had a number of problems. We are traveling with our 2-year old son with his own seat. We booked our seating at the time of booking with orbitz so we can all sit together. We also entered all our frequent flyer numbers with orbitz. When we checked in at Hartford airport, no reserved seating was made by orbitz. We had to spend a lot of time to try to sit together as a family. We had the same problem flying back. The airlines had no prior record of seating reservation made by us on orbitz. After coming home, we found out that orbitz did not send our frequent flyer numbers to the airlines either. Now we have to spend a lot of time trying to get the miles credited with 3 frequent flyer programs! Will not use orbitz again in the future. Very disappointed with its service.

Company: Orbitz.com
Country: USA

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