AirTran Airways
Verbally abused

Airtran Airways is the worst airline I have ever flown.

After being treated rudely because we arrived 4 minutes after their cut off time for checking baggage (which we were never informed of), and after not receiving any answer at all as to why they would not take our bags, we asked to speak to a manager.

The "Station Manager" at San Francisco Airport came out to tell my mother and I that she would, "Rather give us a refund than deal with * like us."

Customer service did not care at all that we had been verbally abused, made no attempt to help us or reconcile anything. We were issued a refund, and I will never fly their airline again.

Company: AirTran Airways
Country: USA
Site: airtran.com

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