Royal Caribbean Cruise Line
Ripoff disappointed wedding cruise caused headaches for enitre family

I will not be going on RCCL ever again. I went on my first cruise with them and it soured me on them forever. I took the cruise to the USVI in may on the explorer of the seas. My travel agent had booked me and my husband (this was my wedding cruise) and 12 members of our family on this 7 day cruise. Travel agent was great, wedding planner great (I did not go through royal romance) Cruiseline terrible.

Things that went wrong... My travel agent ordered fowers to be in my room when i arrived, never showed up, my wedding bouqet that I ordered never showed up (my sister had to wake the florist on the morning of my wedding so i could have it), the cake and champange reception for my family at dinner was horrible due to they say it was never ordered but I ordered it personally through the so called customer service center. The cake was bland, and the drinks warm yuk..., the first formal dinner was a flop, the waiter we had was rude and did not speak englinsh - the 2nd server translated, I ask for more salad and the waiter said they no longer had any! Salad they ran out of SALAD!

Puerto Rico our fisrt stop was scenic the dead dog on the road the cab driver flipping off pedestrians etc... The cruise was not smooth sailing waves rocked us all night and we could have surfed in the pool, which a fight broke out over lack of pool chairs, on the day of my wedding in st thomas we docked on the oppsite side of what the itenery said so I had to make a $23 phone call to the wedding planner to tell her where we were. The wedding was beautiful and I love that I was married on the sand. We were the only cruiseline in port that day which from what I heard was rare.

I could go on about how rude the staff was on board and off, customer service is hardly how I would describe it but lets just say this ship was too big with too many people and unqualified, unprofessinal and uncaring staff. PS the flight that RCCL arranged back for the 14 of us - no one sat next to their partner. And they refused to help us rearrange seats.

Company: Royal Caribbean Cruise Line
Country: USA
State: Florida
City: Miami
Site: rccl.com

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