Royal Caribbean - Royal Romance - The Wedding Experience
They shortened our reception by an hour, served our guests free cocktails for one hour when we paid for 2 hours, a lot of guests didn't have time to eat and no one got dessert - company offered no refund!

We had a terrible experience from start to finish. We thought getting married on board a cruise ship and letting the cruise line handle everything was a great idea we were sadly mistaken. The coordinators were extremely unhelpful and unprofessional it seemed like our wedding was the first wedding this company ever had. I dont have time to list every single detail of our nightmare wedding, so I am only going to mention the specific items that involve our monetary dispute with them:

1. The ceremony started 30 minutes later than the invitation indicated and the reception was stopped 30 minutes earlier than the invitation indicated. This lost hour was a huge problem because the whole wedding was only scheduled to last 3 hours because the ship had to set sail its not easy to fit the ceremony, reception, and all the traditions in 3 hours, and its impossible to fit it all in 2 hours.
2. Due to the lost hour, the complimentary bar was only open a maximum of one hour and many people did not receive complimentary cocktails as a result (we paid for 2 hours).
3. Due to the lost hour, there was still a line for the buffet when guests were asked to leave, and many people did not get a chance to eat.
4. Due to the lost hour, the dessert table (cakes etc) was virtually untouched because the lucky few that got a chance to eat dinner never had time for dessert.
5. Also due to the lost hour, the DJ played only 5 songs: 1. Song for Bride/Groom first dance 2. Song for Bride/Bridesmaids 3. Song for guarder toss 4. Song for bridal toss 5. Song for last dance

Sadly, the cruise line doesnt think they did anything wrong and insulted us further by offering us a $200.00 credit for our next cruise and a free wedding vow renewal ceremony if we ever want to renew our vows needless to say we refused their offer. We paid $5,358.38 for a buffet and one hour of free cocktails for the guests, $1,786.13 for an additional hour of free cocktails for the guests, $700 for the DJ, and $595.38 for the wedding cake. We decided to be more than fair and only dispute the cost of the DJ and the cost of the additional hour of free cocktails with our credit card company ($2486.13 total). So far they have not responded to the dispute. My advice is DO NOT plan your wedding with this company!

Company: Royal Caribbean - Royal Romance - The Wedding Experience
Country: USA
State: Florida
City: Miami
Address: 2600 S. W 3rd Ave/ Suite 200
Phone: 8889337225

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