Otel.com
Otel.com consumer complaint - Hotels Booking

I really advise everybody NOT to book a hotel through otel.com. Not realizing that it was otel.com and not hotel.com, I booked a hotel with them. The 1100 $ US were immediately withdrawn from my credit card, but I did not receive any confirmation. When I contacted the hotel, they did not have any bookings in my name. When I was trying to get in touch with otel.com over the phone, I had to wait for over 30 min, until I was finally connected with a call center. The person on the other side hardly spoke any English and it was virtually impossible to communicate with her. After 3 days, I received a confirmation from otel.com and the hotel also confirmed the booking. 1 day before my booked arrival I receive a message by email that my hotel was overbooked and that they had booked me into another hotel, which was in a completely different area of the town than the one I wanted to visit. When I contacted the hotel management, they told me that this is a usual problem with otel.com, because they do not manage their bookings properly.
I would really advise everybody to stay away from otel.com!

Company: Otel.com
Country: USA

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