Travelocity.com
Travel Arrangment - Poor Customer Service

We went to travelocity to book airline and hotel reservation and below is the HORRIBLE experinece we had. DO NOT USE THEM!!!

- We called in and the agent - gave us the wrong rate as she quoted the wrong room
- Then she corrected the rate and then quoted one amount on the phone and then emailed another amount as to what was going to be charged - of course more
-Then we called to complain about that. After about 2.5 hours we spoke to someone and he assured me that the enter amount would be credited to our credit card - His name was Robin and emp id is AR4-if that means anything. As he was on the phone we received an email that said that I would only get a partial credit and he assured me again that it was an automated message and I would get the full credit.
-Then of course when I look at my credit statement. I have been charged an amount that does not match anything and I have only the partial credit.

Company: Travelocity.com
Country: USA

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