Travelocity.com
Travel Reservation and Cancellation

We were trying to book hotel and airline reservation for four of our employees below is a recount of our experinece
- We called in and the agent - gave us the wrong rate as she quoted the wrong room
- Then she corrected the rate and then quoted one amount on the phone and then emailed another amount as to what was going to be charged - of course more
-Then we called to complain about that. After about 2.5 hours we spoke to someone and he assured me that the enter amount would be credited to our credit card - His name was Robin and emp id is AR4-if that means anything. As he was on the phone we received an email that said that I would only get a partial credit and he assured me again that it was an automated message and I would get the full credit.
-Then of course when I look at my credit statement. I have been charged an amount that does not match anything and I have only the partial credit.
We still have no resolution even after wasting over 5 hours on this issue

Company: Travelocity.com
Country: USA

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