Jet Blue Airlines
Made My Trip Happen!

To all of my wonderful people, I have a story to share. I recently reserved a round trip flight with United Airlines to attend my friends wedding this past weekend.in the attempt to save some money, I went with an extremely early flight out of Nantucket (5:50am). I failed to arrive early enough to have the attendants print my ticket at the desk so I could go through the security check... And missed my flight. Okay, my own fault. I proceeded to find another flight to get me to my destination (RDU) in time. It was a one way ticket with US Airways. It worked out. Good. Came back to RDU this morning to catch the return portion of my round trip flight I purchased with United Airlines. Only to find out they had canceled my entire trip! This surprised me, as I was not notified at all about this penalty by missing one flight. I asked if there was any way that I could be put on standby or put on the next available flight if space was not available. I was told that there was NOTHING they could do to help me, and that I needed to purchase another ticket... Regardless of the fact that I paid for a round trip that I am not going to be able to use AT ALL. OR the fact that I have frequently used United Airlines to fly in the past. They were completely unwilling to help at all... No credit with them, NADA! I was quite frustrated at this point, breathing deeply & trying to stay calm, I informed the employees at the counter my disappointment in customer service. I let them know this experience will prevent me from ever flying with United Airlines again and I walked away in search of a more reasonable Airline... Which I found. I made my way to Jet Blue, who had a few flights going into Boston. The staff at the Jet Blue counter were nothing less than amazing and eager to help! What a difference! They gave me a few options on flights to Boston/Nantucket and did the best they could to ensure I was going to make it back with out breaking the bank. Why am I writing so much and in detail? I believe in the power of word of mouth. I want everyone that I know and care about to hear this story, both of the horrible service from United Airlines and the fantastic service from Jet Blue. I encourage you all to share this story with as many of your friends as possible. It seems like very poor business to be so stiff to customers, just to make a few extra bucks?

To Jet Blue: your 7am ticket desk crew at RDU on Monday June 24th turned my day around for the better! There were 3 ladies that assisted me, I remember one of their names, Lateefa. The other lady was a petit blonde with braces. She made sure I was going to be taken care of and was compassionate about my story. These ladies deserve credit! The flight crew was also spectacular. All around great experience from Jet Blue.

Thank You. Michael Niemchak

Company: Jet Blue Airlines
Country: USA

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