Spirit Airlines
Bad service

I purchased a round-trip ticket, Detroit to LaGuardia on 9/20/08, and LaGuardia to Detroit on 9/23/08. I missed the out-going flight (combination of my fault AND theirs). Their solution: pay an additional $353.00, and take a flight leaving 9 hours later. I said, " no, thanks", and left the ticket counter. I booked another flight on American Airlines ($110.00 less, departing sooner).

I arrived at LaGuardia on 9/23 to board my return flight on Spirit, and was told by the ticket agent that my return ticket was canceled when I didn't board the outgoing flight. He said, "If they know you're taking another airline, as a courtesy, they'll leave your return ticket open". (No one at the Detroit ticket counter asked, and no one told me my return ticket would be canceled.)

My only option was to purchase another ticket for $199.50.

Upon arriving at Detroit, I spoke with a manager at the ticket desk, and was told, unless the ticket holder asks within 24 hours to keep the return flight open, it's canceled.

Make sure you are aware of this company's policies IN DETAIL, before you buy a ticket on Spirit Airlines. (Or better still, fly another airline.)

Company: Spirit Airlines
Country: USA

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