Jet Blue Airlines
Charged $600 for Lap Child Ticket on Return Flight

I bought 3 round-trip tickets with a lap baby (4 people total) flying from Boston to Dallas.
I was denied online check-in the night before my scheduled return, with a note suggesting I check in at the counter for the return flight (Flight 1214). I was charged an additional $600 for my lap child (who is now 2 yrs & 12 days old and is still a lap child sitting on the lap of an adult). I acknowledge my mistake for forgetting to shop for the return trip ticket, however what Jet Blue did was unreasonable and low-balling.
What you could have done is restrict the completion of the purchase, knowing that I would need to purchase a ticket for my child for the return flight, since the name, DOB, and return date are required upon the initial purchase. You chose not to enforce such a rule so you can get away with overcharging whatever the rate, knowing that your customer will have no other choice but to pay whatever you demand. I used to be your loyal customer and thought highly of you. I fly with you to all my destinations when possible, but I will no longer fly with you.

Company: Jet Blue Airlines
Country: USA

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