Greyhound Bus
No Credit given for unused ticket - Printing Ticket at Home

I bought a return ticket from Toronto to Philadelphia. This week I was shocked to here that my best friend was diagnosed with Stage 3 breast cancer. She is to undergo tumour removal and begin chemotherapy in the next few weeks in attempt to have a chance at fighting the cancer off. Unfortunately she has no family as she was an only child and her mother passed years ago to the same illness. I promised her that I would be there for her and her young son throughout the process and realized that would mean cancelling my trip to Philadelphia. I called in to customer service to have the ticket credited for use at a later date. I was told by a representative the ticket could not be refunded nor credited due to the fact that I had opted to print the ticket at home. I asked to speak to a manager of whom was no help as he explained the same thing as the previous rep. This is completely ridiculous as I will not be on the bus and therefore means I will have completely wasted that money. If printing your ticket at home, which saves greyhound money due to you not having to pick the ticket up from an agent or having it mailed, does not allow customer to credit there tickets, then why have that option! I am completely disgusted with this policy and it needs to be adressed immediately so that no one else has to go through the feeling of being robbed. I literally feel like I was deceived, and like they have no remorse in keeping money for a service I will not be provided. There was no alert that popped up to notify me that the ticket was not transferable under any circumstance before purchasing the ticket (yes I should have read the fine print but who does). I trusted that a reputable company like Greyhound would find a way around this issue and be able to help me or at least be more clear in warning customers before purchasing the ticket that when printing the ticket yourself that it cannot be credited. I will no longer be using Greyhound services and for fellow customers beware of making it easier for greyhound and opting to print your tickets at home. As far as I am concerned this is theft! When money is taken for a service not given, that is theft!!

Company: Greyhound Bus
Country: USA

  <     >