Jet Blue Airlines
Lost luggage

On 4/13 I flew into Orlando on JetBlue flight #79. When I went to get my luggage it was not on the belt. I filed a claim with the baggage dept. At the airport, was given a report number and told to purchase new clothes, toiletries etc... For up to 5 days as it could take that long to find my luggage. I was told I would be reimbursed for 100% of my purchases. I went to Target and spent about $280 on clothes for my wife and I as the suitcase that was lost contained all of my clothes and hers as well as all of our toiletries. I purchased 3 pairs of shorts for each of us, 3 t-shirts each and a pair of flip flops as well as toiletries. My luggage was returned to me on 4/15 (broken I might add). I had already submitted the receipt for the clothes but I did call the baggage dept. And was told that I would still be reimbursed. Last week I received a check for about half of what I spent. I have called JetBlue 5 times since Thursday and no one is calling me back. I am very disappointed with the customer service of this airline. As of the time I received my luggage back I would have still recommended this airline to others but now that I was not reimbursed what I was told I would be and the fact that no one is even trying to call me back I would never fly this airline again.

Company: Jet Blue Airlines
Country: USA

  <     >