Northwest Airlines
Lost Luggage - Horrible Customer Service - Luggage Service

On a Scuba vacation to Florida, NWA lost my luggage with my scuba gear in it. I reported the lost immediately. I was lied to about the whereablouts of my luggage. They did not want to pay for rental of scuba euqipment, they were jerks about what I could spend even though all my clothes was in my luggage. I spent the 5 days without my luggage. They gave me $180 reimbursement. That's all! I called several times and sent emails and they do not respond! I filed a reimbursement form after 5 days - I have not heard anything from NWA. It has been a month since they lost my luggage and I have not heard anything. That is absolutely unacceptable customer service. They lost my luggage. I am appalled at their behavior!

Company: Northwest Airlines
Country: USA

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