Spirit Airlines
Terrible experience

My luggage did not arrive when I left Ft. Lauderdale Airport to Ronald Reagan Nat'l Airport at 9:30 A.M. The customer service was very bad and no one seemed like they were interested in helping me to locate my luggage. I was told to wait on the next flight (4:30 P.M.) to see if my luggage would be on the next flight. Still no luggage and I was asked again to come back to the airport and check out the next incoming flight (10:30 P.M.) to see if my luggage was on board. I was also told that they wouldn't deliver my luggage because I lived too far from the airport. I live approx. 60 miles away. I received a phone call at my home around 11:00 P.M. Stating that my luggage arrived and to come and get it. I told Spirit Airlines that I would get my luggage first thing in the morning because I was tired and didn't feel like driving again to the airport.

Company: Spirit Airlines
Country: USA
Site: spiritair.com

  <     >