Priceline.com
Room not clean on arrival despite early check-in confirmation

Called Hotel that was booked through Priceline, asked if early check in was available, was told yes. When we arrived at the hotel we were told room was not clean and they would call us when it was. They never called, we did not check until after 9:00 P.M. And they had no clean rooms. So we had to wait almost an hour before they found us a clean room. The reservation was booked and paid for, a clean room should have not been an issue. Plus there were bugs in the bathroom. Completely unacceptable.

Company: Priceline.com
Country: USA

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