Priceline
Refused refund for dirty Savannah extended stay hotel

I booked a hotel on priceline.com for Suburban Extended Stay, in Savannah, Ga, the hotel was, dirty outside, uncollected garbage lay on the steps..., the room oh, god, dirty unclean, smell of 3 week old cigarettes smoke, it was terrible. Now, I have stayed at other Extended Stay Hotels, so I know its not the company, just that hotel. No matter what you pay, you should have a clean room and not uncollected garbage and every where and not to mention the smell. I immediately informed the hotel of the situation, returned the key, I asked for my money back. He informed me, that he couldn't because, I booked it through priceline, he could refund anything.

I contracted Priceline, they said they would research it. A few days later they informed that what, I said could be true, however they could not refund me my payment. Why? Because they had investigate the matter. So what was the conclusion, I asked? They gave no reason or answer to my question, Why I wasn't going to get my money back. He said, take it up with the Hotel.

Well after talking to the hotel, again, they said Priceline, took the payment, so they don't have any money to refund. I contacted Priceline, once again, they said, their is nothing they can do, What a rip off!!

Company: Priceline
Country: USA
State: Connecticut
City: Norwalk
Address: 800 Connecticut Avenue
Phone: 18007742354
Site: priceline.com

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