Expedia.com
Awful Experience - Just canceled my $3000.00 Trip — Expedia loosing out for overseas and awful service! - Expedia

I was trying to book a trip for my family to go to Disney— worked through an hour and half of itinerary and coordinating to find the website gave me and error "flight option, " error. I called the service number to find very frustating conversations on the other end. They made me go over creating my itinerary again to only get the same error I did. After going back and forth with their supervisor 6 or 7 times, they were unable to explain the full reasons. At the very same time they were verifying price changes. I was able to conclude on my end that debit cards with expedia go through a hold process whether it be on your end or thiers — I called the next day to Phillipines to find that I had to again go through the whole itinerary process and speak with people that didnt seem to understand my issues to put me in the very same place again. I finally got them to conference my bank so they could approve the transaction and as I was conferencing my bank in, Expedia hung up. So I had to call them back again getting the Phillipines again to get a manager that was so rude and short — All in all, I decided to never use them again and not complete my $3000.00 transaction with them. Why do we not have the call center here in the US to give US people jobs and why do they make a postivite service experience the most frustrating moment of my week. Well US company, your overseas and rude customer service, just put $3000.00 bucks in another company's pocket!!! Awful! And Angry!

Company: Expedia.com
Country: USA

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