Verizon
World Plan 300 - International Calling

By telephone, a Verizon worker explained I really could create 300 moments of global requires only $10. It was the “World Strategy 300” offer. I inquired if Nicaragua was contained in the 300 moments of international calls. He explained it had been. The purchase day of “World Strategy 300” was 12/02. The order quantity is 1554557.

Today, after examining each statement since Dec, I realized that Nicaragua wasn't contained in the strategy. The employee’s careless conduct price me $156.18 in-calls to Nicaragua ($0.38/moment for calls to Nicaragua). The Verizon worker misrepresented that calls to Nicaragua were contained in the 300 units for $10/mo and that I counted with this before taking “World Strategy 300”.

I'dnot purchased Verizon to contact Nicaragua easily understood it had been not contained in the 300 units for $10.

I called C.S. At (800) 837-4966 and described this to Linda, a supervisor. Linda stated that even when the worker did misrepresent the program in my experience, I ought to have observed the incorrect costs faster. Since 6 months approved before I observed the scam on my statement, she declined to credit the costs.

Linda, simply provided $20 of credit for that previous 8 weeks of strategy costs that we declined since it didn't take into account the $156.18 in-calls I designed to Nicaragua that have been created centered on counting on the employee’s fraudulent misrepresentation.

Verizon should be held responsible for condoning a Verizon employee’s misunderstanding and scam.

Company: Verizon
Country: USA
State: California

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