Verizon
Told 300 International Minutes Included Nicaragua, Charged $156.18 Extra

By phone, a Verizon employee told me I could make 300 minutes of international calls for only $10. This was the World Plan 300 deal. I asked if Nicaragua was included in the 300 minutes of international calls. He said it was. The order date of World Plan 300 was 12/02. The order number is 1554557.

Today, after checking each bill since December, I noticed that Nicaragua was NOT included in the plan. The employee's reckless behavior cost me $156.18 in calls to Nicaragua ($0.38/minute for calls to Nicaragua). The Verizon employee misrepresented that calls to Nicaragua were included in the 300 minutes for $10/mo and I relied on this before accepting World Plan 300.

I wouldn't have used Verizon to call Nicaragua if I knew it was not included in the 300 minutes for $10. I called C.S. at (800) 837-4966 and explained this to Linda, a manager. Linda said that even if the employee did misrepresent the plan to me, I should have noticed the inaccurate charges sooner. Because six months passed before I noticed the fraud on my bill, she refused to credit the charges.

Linda merely offered $20 of credit for the past two months of plan charges which I refused because it did not account for the $156.18 in calls I made to Nicaragua which were made based on relying on the employee's fraudulent misrepresentation.

Verizon must be held accountable for condoning a Verizon employee's misrepresentation and fraud.

I will now file a formal appeal.

Company: Verizon
Country: USA
State: Missouri
City: Weldon Spring
Address: 500 Technology Drive

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