Verizon Wireless
Greedy

I've prepaid cellphone support through verizon wireless (since Sept) and plumped for the 450 moment strategy online after buying the phone from walmart (incorporated 10.00 about the telephone). After establishing the providers I needed and incorporating my CC info for autopay i proceeded to make use of the telephone. After approximately 20 units useful i was notified that I'd no further moments (was said to be 450 anytime units and endless evenings and breaks/endless text) and so I named CS who advised me that despite the fact that i put up the CC funds, the very first cost was not removed my card/put on the bill however, she made it happen for me personally, no they couldn't/would not credit the 10.00 that arrived about the telephone... I allow this 1 slip. A couple of days before i chose to fall my strategy right down to 250 w/d I had been just utilizing approximately 30 of the 450 moments, however the 250 moment strategy was no further provided (20.00 less) and so I went using the endless evenings and breaks strategy (1.99 just about the times you utilize it) and 20.00 per month for endless texts. Was pretty ticked the additional strategy is not accessible anymore but number at the very least I will just be spending 20.00 per month if i do not create any calls...

My criticism is that this... My online bill confirmed that i still had a need to spend 20.00 for that endless texts but i believed since i created a cost of 65.00 about the 23rd that I'd possess a stability that will protect the 20.00. It is PREPAID and w/d I'dnot extended about the 450 moment strategy (and would not have the ability to utilize what i taken care of) I OUGHT TO have had a stability. And so I called verizon w/d I truly did not wish to spend 20.00 along with the currently compensated 65.00 and was informed they do not credit the consideration if your strategy is transformed like this (mid-month/period) which I'd need to spend the extra 20.00 to obtain my endless text. What happened to taking care of the client?

Fool me once, disgrace you... Fool me twice, disgrace on me...

Company: Verizon Wireless
Country: USA

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