AT&T U-verse
Equipment Returned but Billed and Sent to Collections

On 4/20 I ordered U_VERSE internet service. On 4/21 I cancelled because of deceptive pricing. On 4/21 equipment was delivered to my home. As per instructions, I returned equipment to UPS store and UPS tracking number states that equipment was returned on 4/23 to Memphis, Tenn. Three weeks later, I receive a bill that says I owe for equipment. I have been calling every 2 weeks since then to straighten this out. Each time I get a different answer and talk to someone in a different state. It is now July 14 and I received a call and bill from a collection agency. I called AT&T U_Verse again and they said it would take 4-6 weeks to investigate and in the mean time, my credit is being jeopardized.

Company: AT&T U-verse
Country: USA
State: Florida
City: Palm Coast

  <     >