AT&T U-verse
Customer service

I had a total AT&T U-verse (Internet, Phone, TV) outage at my house, that lasted for 32 hours. Within the 32 hour outage I watched 2 AT&T trucks go to my neighbors house and connect them, while my home was in a total black out. The root cause of my issue was that an AT&T technician cut the U-verse signal cable at the cross connect box going to my house. My wife who works from home 100% of the time has lost her job and paycheck due to she was unable to finish her project that was to be completed on these 2 days of the outage. AT&T has only said sorry and we received $10 off our bill for the month due to the outage. I have contact Manager at the Office of the President and they have ignored my calls, my case was actually passed to someone that was on vacation, so we had to wait a week and a half to get an explanation from AT&T about the outage, when i was told 24 to 48 hours for a reply. And it seems that no one knows who goes into those boxes and does what, but it has to be an AT&T technician, because they are the ones that have the key to the box. I am currently writing a letter to AT&T, and including the letter of the outage, and a mail that my wife received from her company.

Company: AT&T U-verse
Country: USA
State: Texas
City: Dallas

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