AT&T
DSL Service

I have just received my second bill for DSL service from AT&T. They advertised that the rate would be $19.95... But my bills have been for a base fee of $40.00. When I called them they said that they THINK they can get the $19.95 rate sometime in the future (they are not sure) but that new customers OFTEN have to pay the full amount "for a while"... What the heck is this... This is plain and simple bait and switch advertising... When I signed up I signed up for 12 months of $19.95 service... Nothing was said that it would start at $40... And the people I have been dealing with are rude and unhelpful (they are in Indian)... The last straw was when the put me on hold until the call center closed and then let the line go dead... This is just like an add for bad service... I will NEVER get anything from AT&T EVER again.

Company: AT&T
Country: USA
State: Texas
City: Richmond

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