Vonage
Fraud

Started subscription to Vonage in October. I had been a subscriber to AT&T for years but the cheap prices lured me over. Was that a huge mistake!

The first complaint was constant breaking up of the voice. Either from my end or the receiving end. I called and I went though some procedures with a individual I could hardly understand. He got that working to some degree.

A month or so after that I got a call from a friend on my cell phone that said they had been trying to get a hold of us for days. I tried my Vonage phone with my cell phone and although it was ringing in the cell it sure wasn't ringing at the house. Again we went through the same procedure with questionable results but they did get it ringing again.

Finally the three strikes and your out theory the phone rang and as soon as it was answered it disconnected. I again called from my cell and as soon as my wife answered it disconnected on her and I got data noise in the cell phone. I reset the Vonage modem and that stopped the disconnect but the breaking up of the voice started all over again.

Now the kicker. I called and disconnected service. They said because I hadn't been in service for three years they were billing me $114.89 disconnect fee. I NEVER agreed to such nonsense and told them NOT to bill my checkcard for the sum. They did it anyway. Now I've got the bank to go through and reverse the charges.

If you're going to subscribe to Vonage you're in for the telephone service from hell.

Company: Vonage
Country: USA
State: Georgia
City: Athnes

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