T-Mobile
Terrible company

I purchased a pre-paid kit around december 20. It included a motorola phone 30 min airtime. Shortly after receiving the phone my 2-year contract ended and the phone purchased with the contract conveniently died after 2 years. So i used the pre-paid phone with the contract sim card.

Now i wanted to refill the prepaid account but the phone broke. Called tmob to have it replaced, went through troubleshooting steps, was transferred three times, spent about one hour on the phone, rep told me can't find warranty info for my phone, but will enter notes into system and i can go to a local tmob store and they will process replacement.in case if any problems the store rep can call CS and the notes will be in the system. I still could not get a straight answer about the warranty. I did have a booklet that came with the phone and it said it's 1 year, usually from date of purchase. Next day went to the local store, i and a store clerk spent an hour on the phone with CS and tech support. There was no record conversation or notes in the system. I didn't record the conversation on my end either and did not get employee ID. Went through troubleshooting again. Still no warranty replacement option. Then tech support rep told me because i used the phone with another number more than 2 days tmob registered the phone with that number, and that voids the warranty. Tmob refused to replace the phone.

This was news to me. It's not advertised anywhere. The POS phone was not free, i paid for it. $30 worth of airtime was billed at. 25c/minute so it ended before it started.

What upsets me most is not the crappy contract phone that died on me exactly after 730 days, not the prepaid phone that died after only a month of light use. It's the tmob rep telling me there's no record of my conversation after i spent an hour on the phone and got transferred at least 3 times. To me it seems like a big scam.

Will i transfer my now month to month plan to prepaid - yes. Will i switch to a different provider - yes. Will tmob loose customers because of this - oh yes!!! And i don't mean just my friends and relatives.

Thanks tmobile!!!

Company: T-Mobile
Country: USA
Site: t-mobile.com

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