Alltel
Charges You For New Phone But If It's Defective, They Replace With Refurbished Phone After 30 Days. Defective phone, poor customer service, misleading warranty policy

Went to a corporate Alltel Store in Tifton, GA. Bought 400.00 worth of phones. (one blackberry, two motorola hint's). One of the Hints died after 4 days. Had to drive to Tifton, then to Valdosta to get a new replacement. 25 days later, the replacement Hint also died. Called Alltel, and was told, that a refurbished phone would be provided as a replacement.

Now, I signed a two year contract for this phone, paid full retail price, and 29 days in, I don't have a new phone, I have a used, refurbished phone. Alltel refuses to discuss the issue. My past experience with alltel and their refurb phones is that they last for 30 to 45 days and fail. My contract is for 24 months, and now I'm stuck with a used phone that I paid full, new price for. And Alltel doesn't see any problem with this.

This is a phone that retails (without a contract) for 300.00, and the warranty is 30 days? My coffee maker has a better warranty than Alltel provides!

Company: Alltel
Country: USA
State: Arkansas
City: Little Rock
Site: alltel.com

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