Vonage
Fraud and cheating

Since I have had Cable Television and Web, I chose to take a look at Vonageis telephone support on the site.in August after studying anything I really could on the site, I registered to get a house telephone. On the site, they'd A FREE OF CHARGE wire telephone device, that we plumped for. A couple of days later I obtained stated device and mounted it. Nowhere on the site did I notice where it needed a deal of any specific period of time.

While I realized that I'd be shifting at the conclusion of February I named them in early Jan '09 and informed them that I'd be shifting at the conclusion of Feb. And that I'd have to stop my support. I had been informed by somebody in Japan, who might hardly talk or comprehend Language, that there will be a $39.99 remove cost since I have was on the 12-month agreement. It was an overall total shock in my experience! Easily had recognized there is a deal, I'd not have registered for this

Then I asked easily might atleast place the service on-hold because used to donot understand where I was shifting to of course if I Would have wire support. They assured me that I really could do this. And so I called in early Feb. After I understood where I had been shifting to, and again informed them that I had a need to stop the support or atleast use it store. I had been resigned to using to pay for the $39.99 disconnect charge. I had been informed SUBSEQUENTLY that it had been for two years and efficient Jan. 1st, they might NOT use it store

Today, listed here is finished - Iam a widow on social protection and I can't afford to keep spending thru the nose for something which Iam unable to use. I had been prepared to shed my mood and so I simply hung-up on that individual. After I completed shifting towards the new area, in early Goal I attempted again - I named them to stop the support. TODAY Iam advised that along with the $39.99, I'd need to ADDITIONALLY spend $59.99 for that device - which was FREE

Also, my support was for that 500-units per month strategy, at $15.99 monthly. After costs/taxes, it found simply under $20 per month.in March, I acquired a notice within the email that it had been rising to $17.99 monthly - nevertheless when I noticed the money billed, it had been almost $24. HUH? How did roughly $4 per month visit $6 for that same support?

So - A WORD-OF CAUTION - DON'T, I REPLICATE, DON'T UTILIZE VONAGE! They enhance the prices, one CSR explained something, the 2nd one explained another, then your next stated that my FREE device was not FREE - I Would need to purchase that, that I could not return it!

Company: Vonage
Country: USA
Site: vonage.com

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