Cricket Wireless
Ported Numbers and Internet Card Billed After Cancel Request, Bridge Payment Dispute

I have been completely screwed by Cricket. First off I brought 2 ported numbers over to Cricket. One worked the other didn't in the beginning, for about a week. I still got stuck with the bill for the second phone for the week of not having a 2nd cell phone. Then I got there new wireless internet. Had all kinds of problems including "Can't connect issues." I was told by customer *cough* care that all I had to do was call back when I wanted to cancel the 2nd "line". So I did, about 2 days before the next bill was due. I went to a local Cricket store 2 days later, to find the wireless internet was still on my bill. They said I would have to call customer service to take it off. So I did, then I got the run around from because my 2nd line wasn't a cell phone, it was a wireless internet card. So I called their wireless internet department to find that the number assigned to the wireless internet card was no longer valid and I couldn't get ahold of anyone because of it. So after about 5-7 days of aggravation and 10 calls minimum each day I went back down to where I bought the damn card and they couldn't do anything about it. They had to reach their "district guy". All I was asking for was a 20.00 credit, I got conflicting stories from several customer support members.

Then the next month came along and I went to pay the bill, and the damn internet card was still on my damn bill.?!?!?!?!? Wtf, I had some choice words for Cricket.

So I then went to the "Corporate store. No problems what so ever. I walked out with a smile on my face. I thought all my problems are solved.

My next bill was due on a saturday. I forgot about it until late saturday night. No store in my entire tri-state area is open past 7pm. And not a one is open on sunday. So I called customer *cough* Care and they said no problem, you can pay your bill tomorrow?!?!?!?! Say what!!! You aren't open on sunday. How bout monday. "OHH sure, can pay on monday?" Yes" "by 6pm." "Yes" (6pm est I thought) Time is irrelevant, I paid my bill at 4:38pm. "Since you are being set up for bridge payment you only have to pay 17.00 to keep your services active." I thought to my self "How nice" (it reminded me of a joke I heard years ago) So I figured since the economy is in the crapper, why not pay a lesser amount. So I went and paid 25.84 on my bill, figuring that they might have a fee. Sure enuf 3 bux when I got my receipt.

I went about my day, and tonight... I couldnt make a phone call. So I called back Cricket, told them of all their misdoings, I feel I am being lied to all the time by this so called Cell phone company. So the store I paid at either did not post it to the account or Cricket lied to me about a so called "bridge payment".

I got one customer support lady named Robin, she said to fax her in the receipt and she would take care of it for me. Is their job to lie to people and get them off the phone??? Don't worry about the bridge payment she can take care of it and give me a 24 hour extension. Either way, I am looking into other Cellphone companies as we speak. As this is the last straw for me!!! I can't believe I have been a customer of theirs for almost a year and this is the way they treat customers. Its because of people like me that people like them have jobs. I have tried to be Patient with these people that doesn't work. I have tried threatening them with "state attorney generals office" and "District" to have them shut down and loose their jobs, none of it matters to them.

Disgruntled Customer,

Robert

Company: Cricket Wireless
Country: USA
State: Ohio
Site: mycricket.com

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