Vonage
Wouldn't cancel my service, still charged after returning brokem modem box

I had ordered vonage a couple years ago, it worked fine for about a year then we had an outtage in our house and the modem box wouldn't work. I had gotten a replacement box and that one did't work they said my ip address wasn't the same on the same computer i used before... So i sent back the 2 boxes... Told them i was moving didn't have service anymore but they refused to stop billing me... When i tried to talk to a supervisor they would make you wait on hold for an hour... No lie... Then she wouldn't cancel your service. No matter what you said to her... I told her i was moving and she insisted on keeping the service on... (with no call box at my home) she would credit it every month after billing it til i moved and ordered a new box for my new home... This credit never happened i still was getting billed every month... I shut off the credit card... They would send me e mails they could charge my card for the fee's... Amazing... I finally... Called them for the 5th time and threathened to have my lawyer get involved cause they we making feel like i was gonna have a heart attack from the frustration... From them not cancelling my service... Finally they stopped bothering... But then i got a letter from a collection company for 90.00 something dollars saying i owed them money for service... Sick company. Don't ever get involved with these people

Company: Vonage
Country: USA
Site: www.vonage.com

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