Vonage
Would not cancel my service

I had vonage for many years without much issues. Aside from the initial difficulty with set up (thank goodness for my cell), loss of service if the modem wasn't working, and occassional static on the line, thing were acceptable.

The problem arose when I wanted to cut expenses and was given a decent deal by the cable company - internet, phone, and cable for a savings of $20.00 per month; also, with cable I could use the house jacks instead of a router - which would give me freedom to place phones wherever I wanted.

I contacted vonage via email and told them I wanted to cancel, they responded by email saying I would have to call to cancel. I called and spoke to a rep. After about 15 minutes of his telling me how the deal with cable was not sensible, my politely saying, "I understand and appreciate your efforts, however, I would like to cancel my service", as well as that I have been a customer for several years, he told me that since I had already been billed it would be pointless to cancel. I asked if I couldn't get a refund to which he replied that they do not give refunds; but he will give me a free month of service and reduce my cost to $10.00 per month so that I could keep the line. O.K.

After a day or so it dawned on me that they would just bill my card again and I would have to go through the same headache, just a different day, so I went in and put in the number of a long defunct card as a payment update. At the end of the month I called them back to cancel. This time it was a woman. She began the spiehl again, I interrupted her telling her that I had already been through the whole thing and want to cancel. She tried to give me deals, I told her if I had been given these options I might not want to cxl but I already have phones and don't need additional lines.

Get this! She tells me they can't cxl my service because they can't bill me for the month! I said you are kidding me, and repeated - in disbelief - what she said. She said yes, but she will speak with someone to see what she can do, would I hold. I said as long as she came back with the response that the service had been cancelled. After a few moments she did, to which I thanked her and got off the phone.

Company: Vonage
Country: USA
Site: vonage.com

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