T-Mobile
Two-Year Contract Extension Added When Merging Plans

I had two accounts because I exceeded the maximum number of phones for the Friends and Family Plan. When kids started leaving the house, I merged the two plans. T-Mobile automatically increased my subscription by 2-yrs without notifying me. I never received any phones or promotions. Now I can't get out. Then when my son went to T-Mobile to move his line to his own account, T-Mobile added a new account for him, but "parked" the line on my account. A year later they were charging me $200 for cancellation fee even though they still have my son as a user. I was forced to reinstate the line, but I have no SIM card to make use of it.

It would cost me additional funds to get a phone that could actually use the line. T-Mobile practice SUCKS. I have already reduced my services to the minimum possible and will drop phones starting this month as the subscriptions end. By next January I will no longer be a T-Mobile Customer. They have already lost more revenue from me from plan reductions than they stood to get from the cancellation fee. And, they are losing a customer who pays over $1500 a year just to seal a few dollars. Talk about penny wise and dollar foolish. Yet they could care less. Their practice is nothing more than bait and switch and should be considered criminal.

Company: T-Mobile
Country: USA
State: New Mexico
City: Albuquerque
Site: t-mobile.com

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