Verizon
Web calling account number not recognized after reinstalling Messenger

In February of I downloaded Windows Live Messenger, and was given the choice of buying web calling service through Verizon. I bought 25.00 worth of minutes and was given an account number. All was working fine, until my computer crashed and I had to reload my OS. After downloading Windows Live Messenger again, I found that the program did not recognize my Verizon account number. I have been on the phone with both Verizon and Microsoft multiple times, as well as had numerous technical service "cases" with both companies, non of which have solved the problem.

What is worse, no one that I have spoken to at Verizon even knows anything about the web calling service. I even tried to sign up anew for the service, but cannot do that because Verizon no longer accepts VISA/Mastercard. If anyone else has had similar problems, please respond by e-mail to Angie's list. I would love to initiate a class-action suit at this point.

Company: Verizon
Country: USA

  <     >