T-Mobile
Cellphone service rude and uncooperative

I signed up for cellphone service from T-mobile at the local Costco in Naples, Florida on October 19th. When I signed up, I was specifically told I had 2 weeks grace period, in which, if there any problems, I could return the phone and cancel the service without charge. I returned the phone, due to weak signal, to the same store on November 2nd, bringing the return receipt to the Tmobile kiosk to confirm the cancellation. Some time later, I unexpectedly received a large bill. I called to protest, only to be told I didn't cancel the service. I insisted I did, and was told to return to the same kiosk and speak to them. I went to the kiosk and was told to call customer service. After this run-around, I called customer service FROM the kiosk. I was told the bill would be adjusted, and considered it resolved. It had not. I received another bill, adjusted, but a $69 balance remained. I called to complain, speaking to Luke C (#53498). He told me that if I faxed him the receipts and contract, he would resolve the problem. He did not. Another bill.in February I called again, speaking to Jeremy, faxed the reciepts again. No luck. Another bill, another call, in March, to Amy (#7139238), who told me a supervisor would call me back. None did. I called again, speaking to a supervisor named Vicky, who told me there was nothing to be done, as it was placed with a collection agency. I nonetheless wrote a letter to customer relations in April, including all the receipts, but heard no response.

The amount isn't large, but I DIDNT USE THE PHONE, which no one disputes. I hate the way I've been treated by this company - from the start they have been rude and uncooperative. I don't want them to treat customers this way.

Company: T-Mobile
Country: USA

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