AT&T
Kiosk manager used stolen card, service canceled twice

Last December, we signed up with AT&T from Verizon at an AT&T retail kiosk at the Northridge mall in Northridge, CA. The kiosk manager, Ricardo, promised to pay our first month's bill and pay any additional fees that will come up. They put everything in writing. To make the long story short, Ricardo used a stolen credit card to pay the bill and upon investigation, AT&T found out and cancelled our account. After speaking with fraud collection, they said we have to pay something like $300 so that we'll have our service reinstated (that's how much we owe for the first month). Just to get us going, we did pay them in person (that was their instruction) at an AT&T store. They turned our service back on that same day. After a week, they cancelled our service again pending further investigation. WHY?!! AT&T just waited for us to pay them (legitimately) and after we thought everything is back to normal, they want to proceed with the investigation again. Very greedy and wrong. Why didn't they tell us first hand that even if we pay them that they're still going to cancel our account? Very disappointed because AT&T should be investigating the kiosk/owner not me. We paid them in person and legitimately. Now, everytime I call AT&T to talk to someone, they transfer me to a voicemail of a certain Crystal who never return my call. This is very absurd and wished I've never left Verizon. What a big mistake.

Company: AT&T
Country: USA

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