Virgin Mobile Canada
Mystery phone bill - 8 months late

On February 7th I decided to try Virgin Mobile as my carrier at the time had limited coverage (signal) where I was living. The service rep outlined my plan and I made the required deposit. He was thorough in outlining my plan including the fact that if I was unsatisfied for any reason within 30 days of starting the service then I would be able to cancel the plan with no penalties. He even outlined the section on my contract that stated that there was "one month on the house".

I was dissatisfied with the service after under two weeks (February 18th) and returned the phone unit with the contract to the same Virgin Mobile kiosk that I had got it from. I knew I had made the correct decision as the courteous service I received when I had first signed up for plan was gone, and now I received only what seemed as disdain and negative "vibes". My contract was cancelled with a few calls (to wherever these sales personnel call) and I was assured that everything was settled.

Fast forward to November 5th when I received a notice from a Credit Adjuster stating that I had an outstanding balance with Virgin Mobile for $225.42 and pressing me for immediate payment. After contacting the adjusters they explained they were simply acting on information passed on to them from Virgin Mobile and that I would have to contact them directly to clarify any disputes with the account. I immediately called Virgin Mobile and after finally running through their gamut of automated messages was finally able to speak to a customer service who took my complaint and assigned a case number, assuring me that I would be contacted within a few days by company after looking into my dispute. After more than a week passed without any response I again called Virgin to find out the status of my complaint. First there seem to be ignorance of my complaint, then I was once again transferred to yet another customer rep. After the customary apologies and sympathy as to my "justified dissatisfaction and anger" she reiterated that the system showed that I owed the bill in question. I assured her that despite their shoddy service and unprofessional behavior I would still pay if she sent me a printed bill outlining the number/s that I called to incur this bill. Today I received a bill in the mail once again stating the Balance Owed but with no itemization of calls made.

Company: Virgin Mobile Canada
Country: USA
Phone: 18889992321
Site: virginmobile.ca

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