The Home Depot Store
Cash Payment of $535.27 Denied After Tile Order Mix-Up

In Sept I purchased some floor tiles using my Home Depot Credit Card and put the tile in a Will Call status. When I went to pick up the tile, Home Depot had sold it to another customer. So I picked out a new tile and paid cash money for the new tile. However, Home Depot did not credit back the amount charged to my credit card for the original tile.

Since my wife is stationed in Japan, I had to fly from Japan to Orlando in an attempt to correct this mistake. Upon returning to the Home Depot store, I was told that I did not give them any cash money, that they had flipped the charges from the original tile onto the new tile order, and that "CASH" on my receipt does not mean cash! I know I paid Home Depot cash money. I gave them three one hundred dollar bills, four fifty dollar bills, one twenty dollar bill, one ten dollar bill, one five dollar bill and 27 cents = $535.27.

I have receipts from all transactions indicating I paid cash, and copies of store transactions of what Home Depot's obsolete accounting system justifies, and the two just do not add up! It appears Home Depot thinks they can take someone's cash money and somehow justify that the individual (their customer) did not pay cash money. "Cash" on the receipt does not mean cash money, it means whatever Home Depot wants it to mean.

Something is definitely wrong! I know this has happened before and I know it will happen again if Home Depot does not update their accounting system. The Home Depot that made the mistake is in Orlando, FL - 13121 S. Orange Blossom Trail (407-240-2491).

Company: The Home Depot Store
Country: USA
State: Florida
City: Orlando
Address: 13121 S. Orange Blossom Trial
Phone: 4073331140

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