Home Depot
Tile ordered on 7/23/09 never arrived despite repeated visits

On 7/23/09 I bought some things to re-tile a shower with. I had been to the store three times before but never had enough of the tile that I wanted.

On the 23rd a salesman, Denest, in the tile section said he could order the rest of it and it would take 2 weeks to get there. Two weeks later, no tile, so he re-ordered it. I have been in the store 9 more times checking on the tile. On 10/16/09 I asked to speak with a manager. I waited 15 minutes, then went and had someone else call for one. A Chad Perry came back there and told me there were 31 cases there. I told him to get me one. The tile kept hiding from him, and he could not find it. He said he would re-order it. I told him no, that I was going to find it at another store and I would bring him the gas bill.

I went back on 10/17/09, and Chad acted like he knew nothing about it, as if it must have been someone else. I told him that I was going to get it and bring him the gas bill. He said he would pick it up himself today and be back around 2 PM.

At 2 PM, no Chad. I found out that he did not leave to go get it until around 10 AM. So a young lady named Lizz, who lives close to me, said she would bring it to me, so I paid for it. I will have it today, I hope.

I know I can't tell the company who to hire or fire, but either Denest or Lizz would make a better manager, as they both have the customers at heart and try to help them, not lie to them.

Company: Home Depot
Country: USA

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