Citi
Credit Protector Service Never Delivered but Fees Were Charged
- 10-11-2004
- 15
I spoke to an upper management supervisor of the internal recovery department and was told the bill had gone to collection and they would not respond to my questions or complaints. They said, "We have sent your bill to collections, and we are not going to break our contract with OSI. You will have to deal with them directly if you want to pay your bill. Your real complaint is with Credit Protector, so you will have to deal with them, not us." I repeatedly tried calling OSI and could never get through to them.
Last January I contacted CITI and Credit Protector (after making a $3000 payment) and informed them that I was going out of state and into the hospital for an operation. I was told not to worry, that they would be sending me some paperwork and everything would be fine. In July I returned to WA State to a barrage of CITI paperwork claiming I had not paid my bill. I should also note here that I never received any paperwork from OSI collection or Credit Protector.
I talked to CITI again today and was told that they have received my account back from OSI and would again be handling the collections. However, they did not want to listen to any of my complaints and would not let me talk to a supervisor.
It boils down to this:
1. Credit Protector, a company owned by CITI, did not deliver any of the services I paid for. In fact, when I talked to them in July, they denied ever talking to me. I want CITI to refund all the fees they charged to my account for this service I did not receive.
2. I have been charged interest and late fees (from January) associated with not paying my bill. I had their Credit Protector service attached to my account. I don't believe I should have to pay any of these fees because of their company's incompetence.
3. I would be more than happy to pay off the whole bill if they would at least meet me halfway, but they are not willing to even discuss this problem with me.
Company: Citi
Country: USA
State: Kentucky
City: Florence
Address: 4600 Huston Road