Best Buy
3 day wait for service, burning HOT refrigerato

First of all, Best Buy and Geek Squad promise service that is convenient for you. Yeah, right.

I bought a refrigerator in September. Last Sunday (June 24) I noticed my refrigerator was not just hot, but burning hot. I called Best Buy and they couldn't get someone out until Wednesday! I told them I was concerned about a fire and still, nope, not till Wednesday. There is a cardboard cover on the back the closes off the electricals, and that was burning hot to my touch. Cardboard. I had to call a 24 hour service to come out and fix the refrigerator (the fan went out) because of my fear of fire (I could have lost all my food as well waiting for Wednesday, but the potential of fire was more of a concern). $247.95 to fix a $400.00 refrigerator that was only 9 months old. I called Best Buy today (Tuesday, June 26) to get a refund and they give me this B.S. About how I invalidated my warranty by getting an outside person to fix it. Even though I tried to get Best Buy to fix it! That's how this company gets out of their warranties, delay service so you have to go somewhere else and then you invalidate your warranty. It was a Catch-22. I will never buy another thing from them, ever. Not to mention that a refrigerator that is only 9 months old blows its fan?!

Company: Best Buy
Country: USA
State: Minnesota
City: Maple Grove
Address: 12905 Elm Creek Blvd N
Site: bestbuy.com

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