Sears
New Refrigerator Failed, Customer Service Asked if Caller Was on Medication

I purchased a Kenmore refrigerator on Monday of last week, delivered on Wednesday of last week, and this is Sunday and my refrigerator is not working and I called customer service, the 800 number crying and the woman asked me if I was on any medication. Evidently they are diagnosing medical conditions now, of course I was crying and this is the second week without the refrigerator. I bought from Sears from Customer Service, which evidently is not the case, [removed]

Company: Sears
Country: USA

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