HHGregg
E: broken refrigerator - LG Refrigerato

We bought an LG refrigerator 14 months ago. November 21, the refrigerator totally stopped working. A repairman came on Saturday, November 24 told us that the coils were burned out and the compressor was leaking. The repairman told us that he would order parts and would be back to fix it on Tuesday, November 27. The parts did not come and I learned that they were on backorder from overseas. They set up another appointment with us on Thursday, November 29th but the parts did not come in. Finally on November 30th the parts were delivered. We have a 5 yr warranty on the refrigerator. Now after spending numerous hours on the telephone trying to get a repairman to fix the refrigerator, they cannot come out to our home until December 10th. I found myself being transferred around to different areas and noone could assist us in getting our refrigerator fixed before Dec 10th. If I had known that HHgregg gave such poor customer service I would have never bought my appliance from them, let alone buy a warranty. So disapointed and tired of getting the run-around. Everyone who took my calls said they were so sorry for the inconvenience - give me a break.

Company: HHGregg
Country: USA

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