Monitronics
Bullying and harrassment

To: A. R Green

I have received your letter of 7/26/04 stating that Monitronics cannot resolve my delinquent account and that my service will be terminated immediately. Let me just say. THANK YOU!!! It's about f'ing time!

However, I was displeased to note that you said I would still be responsible for payment in full. As I am fully acquainted with your company's inability to keep records or conduct effective communication, I can only assume you are unaware of the facts. While I stated in my last letter that I would not spend any further time on this matter, I think a reminder of those facts is in order:

Last September, I called Monitronics to cancel my service. I was told to submit a written request during October, since the contract period ended 10/31.

In October, I sent written notice with my final bill that I wanted my service cancelled.

In November, I received a bill for service, and when I called to question it, I was told that you had received no notice of cancellation and that since I had not cancelled by 10/31, my service contract was automatically renewed for another year.

I continued to receive bills and phone calls for several months, at which point I finally called back at spoke with a manager. He informed me that my service could be cancelled if I would submit another request in writing, but that I would be responsible for all charges to date. I faxed a letter to him immediately and have retained a copy for my records. I informed him, however, that I was under no obligation to pay for any services rendered after 10/31 since I had made several attempts to cancel service before that time. He informed me it would go to a collection agency.

After that, I continued to receive many phone calls, none of which I returned.

The phone harassment finally stopped, but until today, I have continued to receive bills and letters stating that my account to-date is unsettled and that Monitronics will cut off my service. Obviously, you didn't get that done either, since it's been 7 months now that these letters have been coming.

Let me make this clear one more time the balance of $201.31 you claim I now owe you will NOT BE PAID. This amount reflects service I not only did not want, but asked that you not provide, as requested by your company. At no time have I signed any contracts for service past 10/31/04, and I will not pay for any. If you attempt to escalate this matter, conduct any further harassment, or send a collection agency after me, I will take legal action. Further, this case will be reported to the Better Business Bureau and the SEC.

Additionally, I will send copies of this letter to the Dallas Morning News, The Dallas Business Journal and Fox 4 News. I have already submitted a copy to usacomplaints.com, where your company is apparently already pretty will known.

The only communication I expect from you after this letter is to inform me that the account is settled. You can just leave me a message.

Notice that I've also copied numerous friends and associates on this letter to make them aware of the difficulties of dealing with your company.

Company: Monitronics
Country: USA
State: Texas
City: Dallas
Site: www.monitronics.com

  <     >