Comcast
Installer Drilled Holes and Ran Cable Outside Despite Instructions

On April 5th Comcast was scheduled to install service at one of my rental properties. I had just recently renovated a
duplex building and removed several hundred feet of cabling and fasteners from the side of the structure. Holes were patched and prepped for painting. Out of concern that Comcast would do their normal terrible get in, get out install
job, I had my assistant call to inquire about installation at another property we owned. The sales person assured us that they install the cabling as instructed and would even fish the wire inside the walls if necessary. On the day of the install my assistant as well as the tenant were at the home to instruct the installer to run the cabling through the attic and down the walls. His response was I am too big to crawl through the attic.

He was once again instructed to run the cable through the attic. He shook his head and proceeded to drilled holes in my walls and run the cabling along the outside of my building. Furthermore, he ran a cable from the outside around an entire room and then through another wall to get the cable into the living room. The installer left the premises without leaving a card or paperwork. I think he
knew we weren't happy.

My assistant then proceeded to call customer service where he was cut off, put on hold and given every reason why he could not speak to a supervisor. In total, he was on the phone 2 hours before he actually was allowed to speak with a supervisor. Then they offered to do nothing to address the problem.

This is not my first poor experience with Comcast, but it will be the last. Comcast is now banned from all of my rental
properties. Period.

Company: Comcast
Country: USA
State: Florida
City: Deerfield Beach

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