Comcast
Salesperson promised free pre-bury, then $3,500 charge demanded

Hello,

I recently had a Comcast sales representative knock at my door offering me service. I signed up with him to replace my current satellite service, Internet service & Phone service (New Comcast account #105020500773). In other words I was willing to convert totally to Comcast. He filled out the necessary paper work and set an installation date of a week later. One week later, I took the morning off work to meet the Comcast installer which showed up to do the install. After a short time he tells me that they need to do a "Pre-Bury" and wrote these words on the work order and had me initial it. He told me that in about a week Comcast would come out and do the cable pre-bury from the street to my house and told me there would be no charge to me for this.

Well, this brings me to why I am sending this to you. Today, I receive a phone call from a Comcast employee saying that it will cost me $3,500 dollars to do what the installer told me would be no-charge. I was floored to say the least. Here I am prepared to give Comcast three accounts for services that will be taken away from Comcast competition and I'm told it will cost me $3,500 dollars.

In my opinion, Comcast soliciting me, to cancel my current services and go with Comcast, which I signed up for and then be told that there would be absolutely no charge to hook me up and then come back and tell me I will need to pay Comcast $3,500 dollars is totally unacceptable and really poor business on behalf of Comcast. I guess Comcast must be doing very well in this economy to first, sign me up (Remember, Comcast came to me) and then decide unless I pay $3,500 dollars, that Comcast doesn't really need or want my commitment to monthly service.

Comcast should be ashamed!

Company: Comcast
Country: USA

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