PetStoreOnline
Electronic Pet Products Never Trust a Company that Won't Talk to You

I purchased an in-ground fence and two collars from the PetStoreOnline back in October but decided to return it, unopened. I made several phone calls and sent numerous emails to request a "Return Merchandise Authorization" (RMA) as they requested. Unfortunately, they did not respond to any of the emails (I tried both "returns@thepetstoreonline.com" and "customerservice@thepetstoreonline.com"), and they NEVER answered their phone. I called both numbers that they have on their invoice and website, but they never answered either of the phones — I only went to their voicemail where I left numerous requests for them to call me back. My calls were never returned.

I haven't returned the items I purchased because I figured they would either return it or keep it without sending the refund (since I didn't have the RMA I requested). After seeing the previous complaint, I see I was correct in that assumption.

I contacted the BBB and attorney generals' offices in both states (mine & Georgia), but no action has been taken on their part, as far as I know. I will try going through my credit card company instead. Thanks to Marlene for the suggestion.

Save yourself a big headache and AVOID this company!

Company: PetStoreOnline
Country: USA
State: Georgia
City: Lithia Springs
Address: 1490 Westfork Dr., Suite E
Phone: 18773643362
Site: thepetstoreonline.com

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