ThePetStoreOnLine.com
Electronic Pet Products Have a return policy that makes it impossible to get a full refund for a returned product. Even if the product has never been used, is in the original package, and/or if it's a faulty product

We purchased a remote training collar for our dog. I paid $89.95 for it. Once we recieved it we opened it to put the batteries in it and try it. From the start we could tell it was not a quality product. As we tried to adjust the levels of stimulation, (we were holding it against our arms) we noticed it didn't work each time the button was pushed. We tried new batteries, we tried it on different levels, we tried pushing it harder into our skin, and we also used the little volt light thing that came with it. It just wouldn't work consistently, or to any degree of satisfaction. It was never even put on our the dogs neck.

I checked the return policy to send it back and the policy states the package cannot be opened. How can you tell something isn't going to work unless you open it. The packaging was also the plastic type that required cutting with scissors. (like batteries) I had opened just the top and was able to put it all back in exactly as it was, but the policy goes on to explain that batteries are not returnable, and you will be charged for them. I also had to e-mail the company to get an RMA number.

Company: ThePetStoreOnLine.com
Country: USA
State: Georgia
City: Lithia Springs
Address: 1781 Westfork Dr. Suite 106
Phone: 18773643362
Site: thepetstoreonline.com

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