ArtCarved / Balfour
Will not honor warranty

Purchased my Art Carved (which is now Balfour for college rings) class ring when I earned my BA back in 2001. I paid about 1000.00 dollars for my ring and I wear it daily. I was told that when I get my next highest degree, my Masters, I would be able to pay a small fee and have them remake the ring. This was part of the warranty and is good for the life of the ring.

I am finally achieving my MSCJ. I called to see about getting my ring remade and was told that designs have changed and that I can no longer have that option.??? Really? Because you changed something, I suffer? I was told they would allow me 250.00 towards trade in and that would be all they could do.

I was shocked! This is an icon for achievement and this experience has just put a damper on it all. They will not honor what they offered at time of purchase.

Jostens has offered 500.00 trade in value. It is better. But I am still very unhappy with Balfour. Back then, I paid about 75 dollars per gram of 14K. You would think they got me on the price once, they would honor this.

Go to Jostens, stay away from this company.

Company: ArtCarved / Balfour
Country: USA
State: Texas
City: Austin
Site: balfour.com

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