Kay Jewelers
Won't honor there warranty - repair of ring

Did not honor my warranty of a ring that was a gift from my son. I was willing to pay the $25 to put in the new stone but the jeweler said it wouldn't stay in for long. Then proceeded to tell me that the ring wasn't very expensive and they would give me the $ towards something else. What incredible NERVE! I told them to fix it under the warranty they Sold me ON THE "CHEAP " ring and they refused. Obviously they do not understand the sentimental aspects of jewelry. I well make sure to tell as MANY people as possible never shop at a KAY jewelers! I am really damn mad that they sold us a warranty on top of it all and won't honor it. Called customer satisfaction (what a joke) and they are very rude as well!

Company: Kay Jewelers
Country: USA

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