FreeShipping.com
Recurring charge billed since 2008, 2011 refund of $98.88

The complaint is that this is a recurring charge that I apparently agreed to when I filled out a form in 08. My charge account varies monthly, especially around Christmas time, so I really didn't notice this 12/23 charge until today.

I called the number listed and spoke with a very rude, sarcastic customer representative and was informed I had agreed to it and had been billed since 2008. She refused to let me talk to a supervisor. I called back to the company at 1-877-217-4472 and lodged a complaint about the representative. I spoke with a supervisor, and she refunded me all the charges for 2011 of $98.88 per year. Even though this complaint has been satisfactorily resolved, I feel this company is preying on the public to make money on unaware senior citizens who did not understand what they were signing up for, only believing they would get some kind of rebate/refund.

Thank you for listening.

Company: FreeShipping.com
Country: USA

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